Reggie Scales

Reggie Scales

Reggie Scales is the head of global applications at Vonage. In this role, Reggie is responsible for global leadership of Contact Center/Unified Communications and Residential VoIP, including Sales & Business Development, Product Marketing, Partnerships, Product & Engineering, and Customer Experience and Support. Previously, Reggie was responsible for leading Vonage’s field, direct and indirect channel sales; customer success; and engineering teams with a focus on growth, strategy and visionary leadership to enable the success of Vonage’s SaaS lead go-to-market motion. He has a history of delivering better outcomes to customers by redefining the role communications plays in business. He joined Vonage in 2018. 

AI in Retail Support: A Consumer Confidence Story

Just when retailers thought they knew what consumers wanted in their interactions with customer service, artificial intelligence (AI) has moved the goalposts. A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the highest acceptance rates across industries, second only to gaming (80 percent). This…