Reggie Scales
Reggie Scales is the head of global applications at Vonage. In this role, Reggie is responsible for global leadership of Contact Center/Unified Communications and Residential VoIP, including Sales & Business Development, Product Marketing, Partnerships, Product & Engineering, and Customer Experience and Support. Previously, Reggie was responsible for leading Vonage’s field, direct and indirect channel sales; customer success; and engineering teams with a focus on growth, strategy and visionary leadership to enable the success of Vonage’s SaaS lead go-to-market motion. He has a history of delivering better outcomes to customers by redefining the role communications plays in business. He joined Vonage in 2018.
Just when retailers thought they knew what consumers wanted in their interactions with customer service, artificial intelligence (AI) has moved the goalposts. A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the highest acceptance rates across industries, second only to gaming (80 percent). This…




