When e-commerce first emerged, it was a huge disruption for traditional retail. Today, agentic artificial intelligence stands to disrupt how people shop online even further. Banner ads and influencer campaigns are reaching the point of being passé because the next frontier of marketing won’t be optimized for human eyes. Rather, it will cater to algorithmic…
Nikola Mrkšić
Customer expectations are at an all-time high. The facilitation of near-instant gratification has led to reduced consumer patience and more frequent temper tantrums. Though no-wait resolution is a common expectation from customers seeking support, delivering abuse to contact center agents shouldn't be the default response to an imperfect interaction. Unfortunately, a recent study found that…
