Luke Starbuck

Luke Starbuck

Luke built his first ecommerce website in 1997 and has more recently focused on bringing software that improves customer experience and drives revenue to ecommerce retailers for the past 5 years. He has led product, development and customer service teams and brings his experience in print advertising and media to digital and offline marketing and growth. At Linc, his primary goal is to connect retailers with the knowledge and tools that drive stronger customer relationships and transform one time purchasers into lifetime shoppers.

It’s Time to Take the Friction Out of Returns

As shoppers, we search, browse, buy — and sometimes we return. For retailers, the word “return” may trigger heartburn as it induces instant thoughts of lost revenue, inventory chaos and logistical nightmares. Additionally, with consumers increasingly taking advantage of easy returns processes, including in-store returns or in-home pickup, it’s clear to see why retailers can…

Reduce Costs and Improve Customer Service With AI-Powered Customer Care

Talk doesn’t come cheap, and this is especially true in retail, where managing customer care costs across the ever-expanding landscape of communication is top of mind for retailers. While retailers will spend exponentially more to acquire a new customer than to keep an existing one, taking care of an existing one is expensive. Recent research…

The Time is Now for Retailers to Leverage AI in Customer Service

For a long time, science fiction made many people unsure, and often fearful, of how technology would shape the future. Fast-forward to today, and many of us can’t imagine our lives without the help technology offers us. The average consumer is accustomed to living a tech-assisted lifestyle, and artificial intelligence (AI) applications are emerging to…