Erik Vlugt

Erik Vlugt

Erik Vlugt, Chief Product Officer, Ingenico
Erik Vlugt is Chief Product Officer at Ingenico, a role he has held since 2023. He is responsible for leading the company’s global product and solutions portfolio. In addition to his product leadership role, Erik served as Interim President for North America during the latter half of 2024.

Erik brings more than 20 years of experience in the payments industry, with a career spanning consumer electronics, global payment technology providers, public transportation systems, and quick service restaurant environments. His background combines product strategy, innovation, R&D, and large scale commercialization across hardware, software, and cloud enabled platforms.

Prior to joining Ingenico, Erik was Senior Vice President of Product and Innovation at HM Electronics, a global provider of communication, audio, and software technologies for the hospitality industry. In this role, he led initiatives that expanded the use of Voice AI to enhance customer interactions in quick service restaurants and applied computer vision technologies to generate traffic flow insights in drive thru environments.

A native of the Netherlands, Erik is based in Atlanta.

Making Payments AI‑Ready: Outcomes, Guardrails, and Scale
April 8, 2026 at 9:46 am

Artificial intelligence is already reshaping retail payments in practical ways. The impact is not theoretical. It is visible in how transactions are approved, how devices operate, and how customers move through the buying journey. The biggest structural change is in real-time decisioning. Retailers rely on fast, consistent payment flows, and friction at checkout directly affects…