David Karandish
David Karandish is founder and CEO of Capacity, an enterprise SaaS company headquartered in St. Louis, MO. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work.
Prior to starting Capacity, David was the CEO of Answers Corp. He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960 million.
David sits on the boards of Create a Loop (a computer science education nonprofit tackling the digital divide by teaching kids to code). David was also an early investor and board member at Nerdy (NYSE: NRDY), an on-demand, real-time learning platform in the ed tech space.
David lives in St. Louis with his wife, Erin and four kids. When not working, he enjoys spending time with his family and playing ukulele
Your best customer has a question at 10 PM on a Saturday. They need to know if that jacket runs small before they buy. They wait for a response, but nothing comes. So they close the tab and order from someone else. This happens every day. HubSpot's 2024 State of Service report found that 63…




