Roundup Fulfillment & Operations 15 Bottom-Line-Boosting

Of course, maintaining product data in your order management system is a critical task that helps you provide great customer service. However, in many companies, updating data in the system is a task that has been pushed into the contact center. Is that really the best place for it? Analyze your contact center's off-phone work, looking especially to eliminate unnecessary steps performed by your CSRs.