- scheduling and statistical sampling requirements.
Benchmarking — KPIs
15. Develop benchmarks. By developing a set of consistent and measurable key performance indicators (KPIs), you can measure costs, productivity and efficiency. Once you've completed and analyzed your existing operation, compare it to accepted industry benchmarks. Avoid using general industry averages; they won't be specific to your business in product type, size and customers. Many companies are using management reporting online for critical KPIs for contact center and fulfillment. Remember: You can't improve what hasn't been measured.
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Roundup Fulfillment & Operations 15 Bottom-Line-Boosting
- scheduling and statistical sampling requirements.
Benchmarking — KPIs
15. Develop benchmarks. By developing a set of consistent and measurable key performance indicators (KPIs), you can measure costs, productivity and efficiency. Once you've completed and analyzed your existing operation, compare it to accepted industry benchmarks. Avoid using general industry averages; they won't be specific to your business in product type, size and customers. Many companies are using management reporting online for critical KPIs for contact center and fulfillment. Remember: You can't improve what hasn't been measured.