Online Customer Service Chat - Tips From a Pro
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
1. Train your best customer services reps to staff the online chat positions. The special skills needed include e-mail proficiency, good writing abilities and computer competence, in addition to the traditional customer service capabilities such as tact, etiquette and product knowledge.
2. Cross-train reps. The cataloger's agents respond to customers' e-mails when not chatting online with other shoppers. This one-customer-at-a-time approach fits with Lands' End's deep-seated commitment to offering exceptional customer service. The company uses Aspect Communications eWorkforce Management software to schedule chat/e-mail agents.
0 Comments
View Comments
- People:
- Angela Rundle
- Donna Loyle
Related Content
Comments