Make Industry Benchmarks and Best Practices Work for You

Speed of shipment. Same-day or 24-hour shipping is highly desirable, but often not possible due to system and resource limitations and drop-ships. If so, you still can set goals and improve your overall processing time.

Order accuracy. Your orders should be more than 99 percent accurate. If not, is the problem in the ordering or the pick/pack/ship process? See if you can narrow this further by the individuals who have the poorest accuracy rates. Give them additional training. Or when possible and appropriate, use incentives to improve employees’ accuracy rates.