E-Retailers Struggle With Live Chat
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* 15 percent of the companies surveyed use proactive chat;
* 39 seconds is the average response time, a low figure, especially when considering half the sites surveyed connect in three seconds or less;
* live chat agents offer alternative or better products too infrequently, with an average rating of 2.7 out of a possible 5; and
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- Companies:
- InQ Inc.
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