E-Retailers Struggle With Live Chat
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Commissioned by inQ, an outsourced chat services company that works with e-retailers, and the e-commerce research firm the e-tailing group, the study polled 31 online businesses on how they use live chat as a selling tool on their Web sites. Here are some of the results.
* 88 percent have live chat on customer service pages while only 42 percent offer it on product pages;
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- Companies:
- InQ Inc.
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