Developing Your Own Marketplace Can Grow Your Business, Enhance Omnichannel Experience
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Frank Poore
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2. Set up rules and alerts. Retailers work tirelessly to ensure that customer service is top notch, but once a shopper enters a marketplace, they're putting faith in third-party sellers. Because these suppliers aren't often linked to the retailer's normal shipping system, neither the customer nor the retailer has visibility into shipping and delivery status. Should an issue arise, the retailer cannot manage the order and provide the level of service that their customers expect.
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Frank Poore
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