Customers More Satisfied With Call Centers

According to the Contact Center Satisfaction Index 2008 report, overall customer satisfaction with commercial call centers is up slightly, to 72 percent from last year’s 70 percent. The online survey, conducted the CFI Group using the University of Michigan’s American Customer Satisfaction Index, polled more than 2,200 participants who called a call center within the previous month and interacted with a customer service representative (CSR). Here are some more findings of the report: