Customer Service More Important to Consumers
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* 22 percent said they’ve posted negative feedback about a company on a blog vs. 13 percent in 2007;
* 51 percent of those surveyed said they want the option of a live Web chat session when shopping online;
* 5 percent of consumers said the delivery of targeted information via mobile technology would improve the customer experience; and
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- Places:
- U.S.
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