Customer Service More Important to Consumers
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Eighty-seven percent of respondents said they’ve stopped doing business with a company because of poor customer service, up 19 percent from just two years ago. The online survey was conducted Sept. 4 to 8, with 2,112 U.S. adults polled. Here are some more findings of the report:
* 58 percent said that even in a down economy, they’ll always or often pay more for a better customer experience;
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