Drop Those Rates

- Parcel carriers offered several types of services his company could use, including shipment tracking. Moreover, some parcel carriers have consumer points of contact (e.g., FedEx/Kinko’s) that would make customer returns easier. However, Grimsley found the small, lightweight packages his company often shipped could be relatively expensive, and the carriers’ rate fees discouraged shipments to customers in rural areas. And then, of course, there were those pesky accessorial fees.