By the Stats: Consumer Expectations Increase for the 10th Straight Year
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The survey assigned an index number to each company based on the results of a survey of about 16,000 consumers. The index score reflects how well a brand delivers on the expectations of its most loyal consumers. Some of the most highly ranked companies included:
* L.L. Bean, with a score of 126, up from 117 in 2005;
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- Companies:
- Amazon.com
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