7 Steps to Self Assessment
You can focus on processes that have lower impact, but their results won’t create optimal value from the investment driving those improvements.
Look to trade groups, such as the Warehousing Research and Education Council (WERC) and the American Productivity & Quality Center, both of which offer industry metrics to their members.
successful performance measures into your own environment. Now you benchmark qualitatively at the processes, subprocesses and process attributes to understand the successful environment.
Qualitative benchmarking data can be obtained from some industry trade groups. The Council of Supply Chain Management Professionals and WERC have guides that list processes and process attributes.
Just as the warehouse prioritized processes to benchmark, it must also prioritize the process groups that should be improved. As tempting as it might be to improve all areas, focusing on too many things at once will end up prolonging the improvement initiatives to an unacceptable length, jeopardizing any productive returns.
Evaluate improvement priorities with a bubble chart. Compare the strategic importance (irrelevant, important, vital) to the cost/performance impact (low, moderate, high). Plot each process on a bubble graph (see below), where the size of the bubble designates the gap size.
Maintain processes with no competitive advantage to gain. Re-evaluate processes that don't support your goals but could help you gain an advantage.