When establishing fulfillment center metrics, catalogers should use performance measures to drive a change in behavior. These help you track progress and meet goals. Turn that valuable data into meaningful and actionable information, otherwise it's analogous to having a data dump. Which metrics should you track? Consider your company’s goals and objectives, improvement opportunities, strategic projects and what’s most important to your customers. You may find that the most popular metrics often aren't the most useful. For example, the top metric, on-time shipments, shows how effectively your warehouse ships orders. But not if customers received their orders when they wanted or if orders were
Kate Vitasek
Do you wonder how your fulfillment operation performs against others in your industry? Do you know which processes you’re handling well and those that need improvement? Or even which processes have the most impact on customer service levels? Or which of them lower warehousing and fulfillment costs while improving performance? Benchmarking, the process fulfillment managers use to draw meaningful comparisons between their companies’ performances and industry standards, can provide answers to all these questions. First, consider the two types of benchmarking. • Performance Benchmarking compares quantitative performance results, or metrics, to those of several different companies or to industry standards. Its objective is
