Operations & Fulfillment: 7 Signs You Should Consider Outsourcing Your Fulfillment
That said, management staff and its knowledge of the latest best practices in operations truly make the difference. Technology is important, but you must have people who know how to use it and leverage it through the people and processes they manage. These types of managers are expensive to hire and often difficult to retain. Furthermore, there’s inherent risk to the quality of your operations if they leave for greener pastures.
Outsourcing puts the onus for attracting and retaining management talent on the service provider. Also, third-party fulfillment companies are often larger and have more “bench strength,” so they’re not as adversely impacted by the departure of a single person.
6. You’re looking to minimize fixed costs and free up cash to drive the growth of your business. When resources are tight for both start-up or growing businesses, the last place you want to spend money is on infrastructure that may or may not be right for the business as it grows.
Outsourcing gives you the flexibility to scale technology to fit the business as needed and only pay for the services required as the business grows.
7. You’re a control freak and need to learn what really drives the success of your business. Do you have a “no one else can do it as well as us” attitude toward your business and its operations? If so, you may have personal blinders that keep you from realizing the true potential of your business. No single individual or organization does everything equally well.
Focus on your strengths, and be honest about your weaknesses. You may or may not determine that call-center and fulfillment operations are noncore competencies that should be outsourced. Let facts and logic drive your decision making, not emotion.
So, how do you measure up? Not all of these issues will carry equal weight. But if several of them apply to your situation, it’ll be worth the time and effort to take a closer look at your outsourcing options.