4 Tools for Personalizing Your Holiday Marketing
Retailers and marketers worth their salt know that an effective marketing campaign is essential for making the most of the Christmas shopping season. If you can’t attract eyes to your brand, then you’re going to seriously miss out on the single most profitable time of the year.
Marketing customized to your brand and personalized to your customers is a must in our modern, online-enabled world. Since it’s about that time to start building your campaigns for the holidays, I’ve put together a short list of online tools you can use to create unique and laser-focused marketing.
Google Analytics is the world’s most popular web analytics suite. (Would you expect anything less from a tool bearing the Google name?) It gives you tons of insight into who visits your website, where they come from, and what they do once they get there. This information can help you identify your most profitable customer segments and tailor your marketing to them.
The statistics suite operates on a freemium model, which makes it a solid choice for businesses both small and large. One tier of the software even includes analytics and a software development kit for investigating how your mobile app performs with customers. And if app analytics are a priority for you, there are a ton of other options to choose from.
Salesforce Marketing Cloud
Salesforce is a ubiquitous name in the marketing world for good reason. The Marketing Cloud provides tools for managing your email marketing, sending mobile alerts through SMS and push notifications, engaging with customers via social media and monitoring their engagement, managing your ad campaigns using integrated CRM data, and collecting browsing behavior on your website.
Any one of these tools offers a variety of ways to track customer behavior and target them with tactics that are personally relevant — not to mention the opportunities for creating a consistent marketing voice for your brand. The only problem is Salesforce isn’t cheap, which might not make it a viable option for small businesses.
Your inventory levels might affect how you decide to market to your customers. You might decide to advertise a fresh shipment of an item that’s been flying off the shelf or try to promote another that hasn’t been moving for a few weeks. Whatever your strategy, you’ll need a tool for inventory management, which is where BizSlate can help.
It’s perfect for small and midsized businesses, and it includes solutions for inventory management, order management and inventory allocation, plus integrations for accounting, e-commerce and EDI. Best of all, it has customer management tools that allow you to track what people buy, which is information you can later use in your directed marketing.
If BizSlate doesn’t have exactly what your business needs, there are a slew of other inventory management products that might interest you.
Online forms embedded in websites, social media profiles or emails are great tools for acquiring leads. Formstack lets you quickly and easily create custom forms and analyze their conversion rates to see how they’re performing. The software platform supports A/B testing, which you can use to iterate toward the most successful version of your lead capture form. You can even view the content of partially completed forms that were never submitted.
All of these features allow you to engage prospects with your unique brand voice and personalized conversion forms. And once you’ve captured a lead, why not use a new form to push for the sale? After you’ve made the sale, re-engage your customer with a feedback form relevant to their purchase.
John Thies is the CEO and co-founder of Email on Acid, a company that provides email testing, troubleshooting and tracking tools.