Under Armour Wins at Customer Service
As spring sports move into full swing, Under Armour's customer service team is ready to play ball. The sportswear retailer topped three of four categories in STELLAService's Monthly Benchmarks report for March. Under Armour was dominant in phone support, besting its peers in issue resolution, product knowledge, policy knowledge and total time to reach a live agent. The retailer's email issue resolution was 20 percent better than its closest competitor in the metric. And, the company had the best package quality and fit in the vertical.