Email, Not Price, is Costing Retailers Sales

Bad news, Charlie. You’ve got a one-in-three chance of never hearing back from Whiz-Bang. If you merely want acknowledgment that your email was received, your odds are even worse. Companies are failing at one of the most-used forms of service, email, and it's sending their customers away. One in three organizations do not respond to customer service emails, according the 2016 Customer Service Benchmark report, which assessed 250 companies globally.