Payment Options

Key Retailer Considerations for Mobile and Digital Wallet Implementation, Strategy
April 9, 2018 at 10:51 am

Innovations in mobile and digital wallets over recent years have resulted in a proliferation of wallet models and solutions, all intended to improve customer convenience, leverage data, lessen friction or lower the cost of payments. The potential for increased growth of digital commerce is evidenced by the number of brick-and-mortar retailers that have introduced mobile…

The Case for Frictionless Commerce as the Future for Most Retailers
April 5, 2018 at 2:23 pm

A recent article on Total Retail by Mark Ryski titled Why Amazon Go is a ‘No-Go’ for Most Retailers caught my attention. Ryski’s article postulated that grab-and-go technologies would be too expensive and complex to implement for most retailers, and used Whole Foods’ footprint (average of 39,000 square feet) as an example. The issue I…

Mobile and Digital Wallets: U.S. Landscape and Strategic Considerations for Merchants and Financial Institutions
April 2, 2018 at 5:01 pm

Innovations in mobile and digital wallets over recent years have resulted in a proliferation of wallet models and solutions, all intended to improve consumer convenience, leverage data, lessen friction or lower the cost of payments. Merchants and issuers looking to understand the key factors and considerations for developing a mobile or digital wallet strategy can find guidance in a new U.S. Payments Forum resource, Mobile and Digital Wallets: U.S. Landscape and Strategic Considerations for Merchants and Financial Institutions.

Google Launches Shopping Actions to Help Retailers Compete With Amazon
March 20, 2018 at 3:22 pm

Google announced yesterday a new service designed to help retailers take on Amazon — and give Google a cut of their sales in the process. The service, Shopping Actions (formerly known as Google Express), gives consumers an easy way to shop for retailers’ products on the Google Assistant app and search via Google Search with…

Should Retailers Ride the Cryptocurrency Roller Coaster?
March 19, 2018 at 11:05 am

Cryptocurrency may be the future of money, but it’s a tough sell in the retail world right now, and for good reason. The most familiar cryptocurrency unit, bitcoin, has been on a roller-coaster ride for the past few months, rising to a peak value near $20,000 in December 2017 before crashing below $6,000 in early…

How The RTA Store Uses POS Lending to Lift Sales and AOV
March 14, 2018 at 5:22 pm

As a leader in the “ready to assemble” cabinetry industry, The RTA Store has withstood the test of time by creating strong customer loyalty. The products that The RTA Store sells typically aren’t impulse purchases. Rather, buying cabinetry is often viewed as an expensive and time-consuming part of creating and maintaining a household. Customers, who…

Digital Assistants Are Eliminating Transactions … And That’s a Good Thing
March 14, 2018 at 9:27 am

“Alexa, place an order for AAA batteries.” This simple request is just one example of the millions of purchases made each day by digital assistants. As connected devices like Amazon’s Alexa or Google Home become more mainstream, the very act of going to the store to buy batteries, for example, is becoming antiquated. But as…

5 Emerging Retail Fraud Trends Impacting Your Bottom-Line
March 13, 2018 at 12:03 pm

Innovations in mobile and digital wallets over recent years have resulted in a proliferation of wallet models and solutions, all intended to improve customer convenience, leverage data, lessen friction or lower the cost of payments. The potential for increased growth of digital commerce is evidenced by the number of brick-and-mortar retailers that have introduced mobile […]

Mobile Apps Help City Furniture Personalize the In-Store Shopping Experience
March 8, 2018 at 4:59 pm

In episode 134 of Total Retail Talks, recorded earlier this year at the National Retail Federation's Big Show in New York City, Steve Wilder, CFO and CIO of City Furniture, a South Florida-based furniture, mattress and home accessories retailer, discusses how the launch of three mobile apps has helped the company's store associates personalize and…

Retail Credit is a Powerful Driver of Loyalty Growth
March 8, 2018 at 12:31 pm

Retaining customers and winning repeat sales has never been more important as retailers face increasing competitive pressure. This is true now more than ever, since just a few retailers control such a large share of consumer shopping. The top 10 merchants generated 51 percent of revenues earned by all the brands on the National Retail…