In this week’s Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the release of Total Retail’s 2019 Retail Technology Report, which was produced in conjunction with Arm Treasure Data, an enterprise customer data platform. This third annual report was based on a survey of Total Retail’s audience about their current usage of and spending on technology, future technology wants and needs and how that will impact their budgets going forward, and their internal buying processes for investing in new technology. Key findings from in the report include the following:
- 74 percent of retailers are planning to increase technology spending in the next 12 months;
- 70 percent of retailers cite the integration of new technology solutions with existing systems as their top tech-related challenge; and
- retailers are betting on artificial intelligence as the emerging technology that will have the biggest impact on the industry in the next 12 months.