In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss three key themes that emerged during this week's National Retail Federation (NRF) Big Show event in New York City. First, retailers are excited to explore opportunities in the metaverse. Second, they're focusing on defining and then acting upon core social values that consumers relate to, such as DEI and sustainability. Lastly, employee engagement and experience is a priority as well, on par with customer engagement and experience.
Insights into these and other themes can be found in Total Retail's coverage of the event, including:
- PepsiCo Foods' CEO on 5 Pandemic-Born Consumer Trends That Are Here to Stay
- Albertsons' CEO on Building and Keeping Customer Loyalty
- A Look Inside Stitch Fix's Evolution
- 5 Trends Best Buy is Targeting for 2022 Success
More NRF Big Show coverage will be coming in the ensuing days and weeks, including an interview with The Natori Company president Ken Natori on our podcast, Total Retail Talks. In addition, Total Retail's sister brand, Women in Retail Leadership Circle, will be featuring six video interviews with diverse female founders from the Equality Lounge at the Big Show. Subscribe to the Total Retail Report e-newsletter and Women in Retail Leadership Circle's Inner Circle e-newsletter to stay tuned.