How to Keep Your Job … and Your Business

8. Is your employee turnover, including your call center, less than 20 percent per year?

9. Do you have multiple sets of numbers around your business that can't be reconciled easily?

10. Are you driving your plans and programs — and your business — or simply reacting to daily problems?

I suggest in these troubled times that we simply turn off or tune out all the depressing news and focus on doing the right things the right way. If we simply do that, we'll survive to see a better economy and healthier businesses.

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Terence Jukes is president of Ability Commerce, a 140-person firm that designs, builds and runs e-commerce and related marketing programs for catalog companies. He can be reached at TerryJ@AbilityCommerce.com.