Jody Smith

By Donna Loyle How the cataloger uses creative print and production strategies to stay connected to customers. Mention the name Hello Direct, and undoubtedly almost everyone will say the same thing: "Oh yes, the headset company." Like Harley-Davidson and motorcycles, Hello Direct usually is top of mind when it comes to telephone headsets. How the company nurtures and maintains "ownership" of that product is instructive for other catalogers looking to dominate their own categories. Hello Direct executives use a combination of strategies, not the least of which are exceptional creative and print production capabilities that help the company

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