Jeffrey Krivis

In an increasing global economy with an improving job market, it’s more important to keep your employees happy so they don’t jump ship. And one of the skills that will make that happiness a reality is proper conflict resolution, writes Jeffrey Krivis, adjunct professor of law at the Straus Institute for Conflict Resolution and author of “Improvisitational Negotiation: A Mediator’s Stories of Conflict About Love, Money, Anger -- and the Stratagies That Resolved Them.” Following are a few of Krivis’ solutions for dealing with workplace conflicts: * Let people tell their stories. One of the basic principles of mediation is that a person