Don Philabaum

Eyeing the ongoing, phenomenal success of trailblazing social networking sites MySpace and Facebook, catalogers are creating their own online communities where they glean valuable feedback from customer posts. “It’s a good time to become a niche online community and do it right,” says Don Philabaum, CEO of Internet Strategies Group, an online consulting firm. “You have millions of people who’ve learned the value of being a part of an online community, and they’ll bring experience, enthusiasm, content — and their network — to your online community.” Blogs, discussion boards and other forms of interactive media are the most cost-effective customer feedback mechanisms around, according

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