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Green Mountain Coffee has made social media a key element in its web endeavors, and on Oct. 7, its director of consumer direct, Ken Crites, explained the Waterbury, Vt.-based company’s approach during the Hudson Valley Direct Marketing Association’s fall luncheon in Greenwich, Conn.

Social media has been broadly embraced by the public for several reasons. But two stand out in my mind, as I relayed to attendees of the NEMOA Conference in Mashantucket, Conn., Sept. 16-18, during my session, "Social Media Marketing — Separating Hype from Reality."