Kansas City, MO, March 29, 2010 - USA 800, the largest employee owned contact center in the U.S., recently won a contract with Boston Apparel Group servicing their two fashion brands, Chadwicks™ and metrostyle®. In 1983, Chadwicks™ was the first company to offer woman the innovative concept of a fashion catalog with the same high-quality…
USA 800 Inc.
USA 800 recently released a white paper on the ‘Keys to Success’ for sales effectiveness in the Contact Center. In this economy, companies need to deliver better results with less (money and resources).
The general idea behind the “60 Ideas in 60 Minutes” session, a customary panel presentation at many conferences, is for attendees to come away with at least one or two good ideas. The trick is to wade through all 60 to find one worthwhile. The 60 in 60 session held during the recent National Conference on Operations & Fulfillment in Schaumburg, Ill., gave those in attendance tips for making their contact centers run more smoothly and profitably. We’ve extracted the best ones below. * Establish a metric to measure sales per hour per rep, said Timothy Holody, COO of Seta Corp., which markets through the