Talkdesk

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in the industry (0:45), her career journey to Talkdesk and the…

Through a well-designed and continually improved conversational AI, retail bots can be the virtual concierge service that customers trust to solve their problems quickly and efficiently. In this handbook, you’ll learn how to put tried and tested conversation design principles into practice when implementing voice and chatbots. Download this valuable resource today and learn about the do’s and don’ts, best practices, how to handle errors, and much more.

Explore the changing dynamics of consumer loyalty and their implications on the roles of customer service, the contact center, and agents in this free research report. Traditionally, consumers have been loyal only to a few companies, forming stable relationships with them. However, the pandemic upended this stability by introducing new considerations for consumers when engaging with companies. Discover both the opportunities and risks these changes have created for companies.

Retail Systems Research (RSR) and Talkdesk bring you this white paper about: providing stellar customer service while navigating economic uncertainties; scaling as customer service inquiries grow in volume and complexity; the tensions and opportunities of automated and human support. Download Retail customer service in 2022: An issue of fundamentals, today!