Are Tablets Hurting Your Site’s Usability?
December 1, 2014

Tablets are, in many ways, a nightmare for a lot of retailers. Don't get me wrong, smartphones ultimately made the expectations tougher for everyone. However, optimizing for a four-inch screen is ultimately very different from optimizing for 19 inches and up. Say what you will about how difficult it is to create a good smartphone experience, but the tasks for mobile phones are often different enough from desktops that the changes you'll often need to make are obvious.

5 Survey Questions Smart Marketers Ask
December 2, 2013

Surveys can be double-edged swords. On the one hand, the tools required come with obvious, glaring setbacks. Many of the tools required to conduct surveys properly don't come cheap. Cost (and cost justification) is just one of your headaches, however. The other ones can be decidedly more fatal. Implemented incorrectly, they can hurt the user experience. Even when they're implemented correctly, the surveys themselves sometimes serve too many masters.

DEMCO Increases Conversion Rate 400% With Abandoned Cart Program
July 1, 2011

DEMCO realized it needed to find new ways to increase overall conversions on its website. The company selected an email service provider to create more sophisticated, automated email campaigns with shopping cart recovery initiatives and new subscriber welcome programs.

5 Tips to Recapture Cart Abandonment
April 20, 2011

Cart abandonment is a sensitive topic for almost every online retailer. Many companies and universities are conducting research on the data behind abandonment to find what ultimately causes consumers to place an item in their cart and then leave a retailer’s website before executing a purchase. Forrester Research finds that roughly 38 percent of all shopping carts are abandoned, while other data sources put that figure as high as 70 percent.

Drowning in Data?
April 1, 2011

Data, data everywhere. No wonder retail marketers are overwhelmed with the volume of data available in today's marketplace. But what to do with it all? With this enormous volume of data comes not only opportunity, but also responsibility. No longer can retailers simply get by on marketing what they want. They must now listen to the voice of the consumer, and market how the consumer wants.

Testing, Testing: 5 Web Attributes to Test This Season
September 1, 2010

Sure, you're entrenched in the holiday season by now, making sure your website is up to date with the most current inventory and that every one of your customers is happy and well served. But that doesn't mean it's time to rest on your laurels. In fact, the holiday season is a great time to test new web attributes and programs that may improve your shoppers' experiences, and ultimately bring you more sales.

Strategies to Find Which Keywords Are Driving Call Volume
May 25, 2010

Do you know which keywords are driving phone calls to your business? Are the pay-per-click (PPC) keywords “red shoes” making the phone ring? Or perhaps calls are coming from searches initiated with “black pumps” or “wedge sandals”? Whether you’re spending $600 a month on PPC or six figures, it’s imperative to know how your online marketing efforts affect your offline sales conversions.

Location-Based Merchandising Without GPS
April 13, 2010

The current buzz about GPS-based marketing on smartphones may be obscuring a whole slew of location-based marketing opportunities for retailers: namely, geo-targeting opportunities that have nothing to do with mobile devices. That's because an overwhelming majority of online purchases are still made from notebooks and desktops, and the general location of these devices can be determined by IP address. This simple fact of internet technology means any online store has the potential to market and merchandise relative to location. But does it makes sense to do this, and what geo-targeting strategies should you use?

7 Keys to E-Commerce Tests That Matter
March 1, 2010

If you're wondering, "How am I going to increase my online sales and profits in 2010?" here's an easy answer: TEST! An e-commerce site should run at least one test a month with the potential to increase sales by 10 percent. These are seven keys to a successful online testing program. Plus: Download the Chi-Square Test spreadsheet to prove your tests are statisically valid.