J. Crew Group, Inc.

5 Things Retailers Must Understand About Product Returns
February 3, 2016 at 10:22 am

Retail product returns (i.e., reverse logistics) are a crucial component of the overall relationship between customer and retailer. According to the National Retail Federation (NRF), Americans returned $260 billion in merchandise last year, a 66 percent increase from five years ago, and a quarter of that was during the holiday season. The significant increase in…

Why More Retailers Could Default in 2016
January 6, 2016 at 10:51 am

Last year was grim for retailers. This year could be even worse. Despite a late surge in holiday sales, companies like J.Crew and 99 Cents Only Stores are struggling under debt they took on in leveraged buyouts years ago. Their bond prices have plummeted as investors brace for possible defaults. The industry has been limping along for…

Top 10 Stories of the Year
December 23, 2015 at 11:20 am

With this being the last issue of Total Retail Report of 2015 (it returns on Mon., Jan. 4), we thought it would be a good time to put together a list of our most popular content of the year. This content is ranked in order based on the number of page views. Our best wishes…

J.Crew Fires VP After Social Media Backlash
June 22, 2015 at 2:30 pm

After widespread backlash for posting pictures of his partying after massive layoffs at J.Crew's corporate headquarters, the clothier's vice president of men's merchandising has been fired, a source with information on the situation told CNBC. Alejandro Rhett came under fire after posting photos to Instagram that seemingly made light of the 175 J.Crew firings that…

The World's 10 Most Innovative Retailers
February 12, 2014

No industry has been more transfigured in the past year than retail. Stores now behave like websites, tracking consumers as they browse. American malls have pretty much died (but may be on their way back to life). And in some parts of the country you can have your milk and eggs delivered to your home, along with your new iPod, on the same day. Those who lead the field strike the right balance between physical and digital, experience and affordability, and convenience and quality. 

J. Crew Swings to Loss in Q1
June 10, 2011

J. Crew reported a $29.9 million loss in its fiscal first quarter, compared to a profit of $44.7 million in the year-ago period. The apparel retailer said the loss was due to markdowns to clear out excess inventory and charges related to being acquired. J. Crew went private in March in a $3 billion deal with two private equity firms.

J. Crew Launches Online Factory Store
September 17, 2010

Today J. Crew launched its online factory store, offering bargain-hunters the option to pick and click at their leisure — through the weekend at least. Open every weekend from 12 a.m. Friday to Sunday at midnight (EST), the site will offer a limited selection of some of J. Crew's most popular pieces, produced exclusively for the factory at reduced prices.

E-Mail Applied: Change the Subject
June 1, 2008

Subject lines carry a lot of weight. They drive open rates and results. After e-mail recipients look at your “from” line and recognize your company or service, the next thing they do is look at the subject line to see what might interest them. Let’s examine some of the latest techniques for getting customers past the e-mail client and into your site. Free to Use ‘Free’ In the past, marketers were warned not to use the word “free” in a subject line. The concern was that it triggered spam filters and reduced chances of delivery. Since “free” is the most powerful four-letter

Post-Holiday: Customers Will Demand Easier Returns Process
December 18, 2007

As the holiday season winds down, many consumers will move on to the next phase of the shopping process — making returns, a fact of life that can be brutal to many mailers’ bottom lines. According to a recent survey conducted by Harris Interactive for returns management solutions provider Newgistics, 90 percent of direct shoppers cited a convenient returns policy as very important, important or somewhat important in deciding to shop with a new or unknown online or catalog retailer. The survey polled 1,017 American adult shoppers during the Black Friday/Thanksgiving weekend (Nov. 23-25). “Customers are concerned that if it doesn’t fit right or