Fry, Inc.

The 50 Best Tips of 2006
November 1, 2006

What better way for a tips-oriented business magazine to wind down 2006 than with the top 50 tips of the year? My staff and I spent the past several weeks going through every article that’s run so far in Catalog Success and the Catalog Success Idea Factory e-newsletter this year to bring you the ultimate how-to “cheat sheet.” Throughout these pages, we’ve synthesized the year’s best tips, summarizing, and in some cases quoting directly, from stories and/or the sources themselves, where noted. Below each, you’ll see the industry expert who offered the tip. We reference the issue from which the tips originate so

E-commerce: Four Tips for a Better Customer Experience on the Web
June 13, 2006

Methods to improve Web sites were the order of the day at Internet Retailer 2006, held last week in Chicago. Several industry experts were on hand in one session to offer their strategies on how to create opportunities for sales and conversions. Below are tips they offered: * Give your customers what they want. “While 92 percent of customers say that customer reviews are helpful to their shopping experiences, not many merchants actually are employing customer reviews,” said Lauren Freedman, president of e-commerce consultancy the e-tailing group. She cited a recent joint survey conducted by her company and retail consultancy J.C. Williams Group. Other site

Products: From Paper to Pixels
September 1, 2002

A customer’s online and print product experiences can be summed up as the difference between two words, according to Bridget Fahrland, executive creative director at e-business consultancy Fry Multimedia. “The Web provides proactive shopping, while a print catalog provides reactive shopping,” she explains. “On a Web site, you’re allowed to play more with what you see.” But make sure to play by the rules; a balance of romantic (read: promotional) copy and helpful product information is key to keeping a user’s interest, and consequently, business. Petra Schindler Carter, director of consulting services at Fry, points out that consumers don’t have to make cognizant decisions