Mobile POS

A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior…

Nearly every retailer is heavily investing in improving their online and in-store channels. However, not every retailer is considering the scenarios in which online channels are being used in a retail store. In fact, nearly half (46 percent) of global in-store shoppers reported using a smartphone to enhance their most recent shopping journey. Despite this…

Competition plays a huge factor in the retail industry. Operating in a highly saturated market, retailers must constantly work towards meeting their customers’ expectations quickly while providing a high-quality experience. With price and convenience being the two biggest factors affecting consumer purchase decisions, retailers must find ways to keep costs down while continuing to streamline…

Nearly four years on from the COVID-19 pandemic, the retail industry continues to face challenges, specifically with labor shortages. Statista research shows that since the pandemic, the rising U.S. retail employment numbers have had a sharp decline, which is expected to continue, with U.S. retail staff predicted to have 500,000 fewer employees by 2026 as…

The world has started to recuperate from the pandemic and consumers are back to in-store shopping; retailers are keen to make the most of the footfall by providing exceptional in-store experiences. However, one barrier that the retail sector is still trying to overcome is the labor shortage hangover caused by COVID-19. While retailers struggle to…

The pandemic kickstarted an omnichannel shopping trend, with 60 percent to 70 percent of consumers researching and purchasing both in-store and online. At the same time, customer experience remained king. As consumers become increasingly demanding and accustomed to the ease and convenience of shopping online, physical retail stores are having to step up their game.…

There may still be some uncertainty when it comes to the COVID-19 pandemic, but one thing is certain: The 2020 holiday shopping season was an anomaly, and this year is going to look a lot different. According to eMarketer, U.S. holiday retail sales are expected to increase 2.7 percent to $1.093 trillion in 2021. While…

Prior to the rise of the COVID-19 pandemic, retailers were investing in stores by rightsizing their real estate footprints and reshaping the store experience around customer engagement. Now retailers are challenged with maintaining the same level of engagement, while also providing a contactless, safe experience and managing social distancing. Putting a mobile device into the…

Mobile technology use is soaring in retail, and for good reason. IHL Group found retailers that provide mobile sales tools for staff enjoy 77 percent higher sales growth than those that don’t, and those that deploy mobile point of sale (POS) achieve an impressive 92 percent higher sales. It’s rare to see such spectacular return…

While the last decade saw the rapid adoption of mobile devices (e.g., smartphones and tablets) in business and the multitude of benefits they offer, it also saw a series of challenges in their security, such as the tracking and management of these devices. Luckily, mobile device management (MDM) has evolved in tandem with these mobile…