Mobile POS

The technology that retailers use to power their businesses has profound impacts on the customer experience (CX). Yet many retailers are stuck using a previous decade’s technology; 36 percent of fashion and specialty retailers say their existing technology isn't up to the challenge of today’s tech-savvy customers and employees, either because they're locked into vendor…

January is a crucial time for retailers as crowds flock to stores for discounts, demanding not just attractive deals but the shopping experience to match. In this busy period, mobile connectivity becomes the linchpin for both customer satisfaction and operational efficiency. The days when a good deal alone could satisfy customers are long gone. Today’s…

While friendly sales staff, top-notch products, and eye-catching visual merchandising draw consumers into your store, the checkout process is critical in converting them into paying customers. Research reveals retailers lose approximately $37.7 billion annually due to long checkout lines. That said, if your checkout experience isn’t up to par, it could significantly impact your bottom…

It’s that time of the year when sales take on new horizons and retailers have the opportunity to capitalize on fresh consumer enthusiasm during the holiday season. The festive period is here, and retailers must prepare and refine their approach to make the most of increased sales opportunities. The holiday period proves itself to be…

According to Statista, Halloween consumer spending this year in the U.S. is estimated to reach $3.5 billion, a significant jump from previous years. With spending steadily increasing, brands must take action to provide efficient service and high-quality customer experiences even during peak seasonal times. Delivering high-quality customer experiences during the build-up to Halloween is critical for…

A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior…

Nearly every retailer is heavily investing in improving their online and in-store channels. However, not every retailer is considering the scenarios in which online channels are being used in a retail store. In fact, nearly half (46 percent) of global in-store shoppers reported using a smartphone to enhance their most recent shopping journey. Despite this…

Competition plays a huge factor in the retail industry. Operating in a highly saturated market, retailers must constantly work towards meeting their customers’ expectations quickly while providing a high-quality experience. With price and convenience being the two biggest factors affecting consumer purchase decisions, retailers must find ways to keep costs down while continuing to streamline…

Nearly four years on from the COVID-19 pandemic, the retail industry continues to face challenges, specifically with labor shortages. Statista research shows that since the pandemic, the rising U.S. retail employment numbers have had a sharp decline, which is expected to continue, with U.S. retail staff predicted to have 500,000 fewer employees by 2026 as…

The world has started to recuperate from the pandemic and consumers are back to in-store shopping; retailers are keen to make the most of the footfall by providing exceptional in-store experiences. However, one barrier that the retail sector is still trying to overcome is the labor shortage hangover caused by COVID-19. While retailers struggle to…