Tim Carrigan

Tim Carrigan

Tim Carrigan, consulting vice president at Andrew Reise Consulting, helps clients develop and deliver on their customer experience strategies. He co-authored the Customer Experience Fiasco, Learning from the Misguided Adventures of a Customer Experience Executive, now available in hard copy or Kindle version on Amazon. More information on the book, along with other customer experience case studies and guides, is available at www.AndrewReise.com. Follow Tim on Twitter, @timjcarrigan.

Top 6 Contact Center Analytics to Improve the Customer Experience

Contact center analytics are vital to improving the retail customer experience. As data flows in, customer experience leaders are flooded with information that can be hard to understand. For businesses to move forward, there are six essential contact center analytics they must efficiently collect, understand, and use to improve operations and the customer experience. 1.…