Suresh Dakshina

Suresh Dakshina

Suresh Dakshina is a co-founder of Chargeback Gurus. A pioneer in data analytics and industry-specific risk management, he is a certified e-commerce fraud prevention specialist and Certified Payments Professional. He understands first hand the challenges that business owners face, especially when it comes to chargebacks and fraud. Suresh holds a Master’s degree from the University of Southern California, and has consulted Fortune 5000 companies for over a decade on chargeback and fraud minimization. He is a veteran speaker, and works closely with Card Networks like Visa and American Express on chargeback process optimization and compelling evidence policies

The Pros and Cons of P2P Payments in Retail

Peer-to-peer (P2P) payment platforms aren’t just for splitting restaurant tabs or paying for piano lessons anymore. Platforms like Venmo, Cash App, and Zelle took off as a convenient way to negotiate informal electronic transactions, with many consumers liking them enough to use them as their primary payment method. Consumers love these platforms because they’re cheap,…

Report: Visa Claims Resolution Program Effective in Reducing Chargebacks, Fraud

In 2018, Visa introduced its new claims resolution program (VCR) for merchants that process credit card transactions. The new mandates established a new global policy for disputed charges designed to streamline the dispute process, reduce and prevent invalid dispute claims, and speed up resolution of disputes. Since its introduction, the results of VCR haven't been…