Sumesh Chawla

Sumesh Chawla

Sumesh Chawla is the Vice President and General Manager, Retail, Travel & Logistics and Manufacturing at Conduent, a digital platforms and services solution.

Consumer Experience: Adding a Human Touch to a Digitally Dominated Field

Digitization is occurring at such a rapid pace that many industries are finding it hard to keep up with how quickly customers are adopting new technologies. The retail industry is no exception. The question retailers must face is how can they keep up with the trend of an ever-evolving technology landscape, while still providing customers…