Customer retention requires a well-balanced blend of gilt-edge experience and customization. While merchants cannot control offline challenges like supply chain disruption or last-mile delivery issues, they can (and must) shape the digital environment and ensure a seamless checkout process. Merchants serving a global audience need an added layer of personalization, tailoring their payment method offering…
Steve Villegas
To suggest that COVID-19 has transformed the future of business would be too obvious. But in certain industries like retail, it's hard to fathom just how much change the pandemic has ignited. The crisis has expedited society further into the digital world; technology that was predicted to be adopted in five years is now on…
Globally, e-commerce is on the rise as consumers can purchase goods from anywhere in the world with the click of a button. The days of waiting in long lines on Black Friday are over. And consumers can still receive many of the same, and sometimes better, deals as those who venture to brick-and-mortar store locations.…
Despite events happening around the world, from trade disputes to looming legislation with global impacts, we're entering an era of unparalleled growth. According to PPRO research, worldwide cross-border e-commerce grew by 4 percent last year to a current value of $412 billion. To take advantage of this global opportunity, U.S. merchants need to accommodate the very…
Retail has increasingly become a mobile function to meet the needs of a constantly on-the-go consumer base, especially with the rise in popularity of mobile e-wallets. The introduction of 5G will only enhance innovations in retail technology and, in turn, benefit the consumer. While still in its infancy, there's an expected global 5G rollout coming…
In our bustling retail landscape — today’s most competitive market — it’s hard to believe that many online merchants, particularly those based in the U.S., avoid access to global transactions. When considering U.S. cross-border e-commerce is expected to generate sales of $203 billion by 2021, it should be a no-brainer for online retailers to consider capitalizing…
While nations across the world have traded purchasing and sharing goods for thousands of years, only recently can they do so instantaneously. It’s a potential game changer for online retailers across the globe. From telecommunications to healthcare, the global marketplace continues to offer more and more innovative ways to bring people together. So why aren’t…
It's difficult to escape the ongoing news surrounding the U.S. president’s “trade war,” and what could potentially unfold. Recent headlines have left many e-commerce merchants feeling uncertain, as it's still unclear how cross-border sales could be affected. Regardless of the trade war we currently face, e-commerce growth rates around the world have skyrocketed in recent…
