Steve Crewdson

Steve Crewdson

With over 20 years in the insights and CX industries, Steve works with corporations to identify the root causes of both business challenges and successes.  Drawing from a healthy combination of client and supplier-side experiences, he helps bring clarity to complex questions so business leaders can grow customer centricity within their organizations while never losing sight of financial, operational, and contextual priorities.  
Data Shows CVS Closing 900 Stores Will Bode Well for Customers

Sometimes less is more. CVS recently shared its plans to close 900 stores over the next three years as part of its brand strategy to make healthcare more affordable, accessible and convenient for consumers. Though the move means there will be 10 percent fewer CVS stores, this change makes way for “new store formats” better…