Staff Writer

The writing has been on the wall for a long time. Product photos are eating up an inordinate amount of marketing budget, and that’s when the shoot goes right. When a shoot goes wrong, the costs go up. A change? Up. Variations? Up. Prototypes? Up. Factor in shipping costs for big-ticket items like motorcycles and furniture,…

“At Walker, I think, ‘How can I be the best CEO I can be?’"

"One of the reasons people come to work at Starbucks is because we stand for something. It’s about human connection and having a sense of humanity. We think that’s part of what makes Starbucks a special place that both partners and customers want to be associated with."

"At the end of the day, especially in retail, you’ve got humans serving humans. And really, the more engaged and happier associates are, the happier our guests are. It’s not complicated."

"Consumer demand remains quite strong, but expectations remain high in terms of product, innovation and style. They want it fast, easy and [they want] personal service."

"You're [retailers] competing with the last great experience that someone had. It could be Uber, it could be Airbnb; it's not just another retailer."

"You have to pay attention to your gut instincts and the inner voice that guides you."

"It's important for us as a global leader to continue to fight for gender equality across the world, and lead true social change in everything we do."

"If you read the headlines you see references to retail as dead, dying and sick. We are none of those things."

"You have to stop trying to be perfect all the time and accept that you’re going to have to make personal and professional tradeoffs."