Seb Reeve

Seb Reeve

Seb Reeve is the Director of Intelligent Engagement Business Development at Nuance Communications, an American multinational computer software technology corporation.

How AI Can Help Deliver Exceptional CX to Win Over Customers

The combination of ongoing global inflation, economic uncertainty, and supply chain woes create a potentially mixed bag for the retail industry in 2023. How will this environment affect consumer behavior and spending? A recent Deloitte survey revealed that shoppers plan to spend most of their budgets in online channels. This finding echoes McKinsey’s holiday prospectus,…

Parity and the Customer Experience: How Conversational AI Can Help

The interactive voice response (IVR) system has been with us for the better part of a century, with its origins dating back to the 1930s. Today’s IVRs do more than let consumers complete a range of routine tasks like checking product availability or store hours. Where brands have embraced conversational artificial intelligence (AI), they’ve found…

Conversational AI Investment on Your Radar for 2022?

Gartner recently published its annual list of strategic technology trends that will shape the year ahead for businesses around the world. It’s no surprise that included among the 2022 list are cloud-native platforms, artificial intelligence (AI) engineering, and total experiences. At the intersection of these we can find conversational AI solutions. Conversational AI is the…

Staying Competitive in E-Commerce With AI

New data from the 2021 Adobe Digital Economy Index makes it clear: online spending is surging and shows no signs of stopping. In fact, Adobe expects that by 2022, e-commerce will become a $1 trillion market. To stay competitive and efficient in this increasingly critical space — and to enable a more robust customer experience…