Thanks to its dominance, Amazon.com is shaping consumer expectations for fast, free order fulfillment that other retailers struggle to meet. However, retailers can fight back by focusing on crucial service offerings and tapping consumer misgivings about Amazon to present a viable alternative. A new survey of 2,000 U.S. consumers conducted by Austin, Texas-based delivery experience…
Rob Taylor
We’ve all seen the headline “Retail is Dead,” but in reality only mediocrity is dead. As retail guru Steve Dennis recently pointed out, there are success stories on either side of the retail spectrum, from luxury brands to cost savers. While retailers move through brick-and-mortar, e-commerce, “digital first” and omnichannel strategies, consumers are demanding a…
