Robert Wakefield-Carl

Robert Wakefiled-Carl is senior director, innovation architects, at TTEC Digital, where he leads contact center innovation, focusing on demos, training, and test beds for emerging technologies like agentic AI, bots, and big data. TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms – plus in-house expertise in CX strategy, data and analytics, AI and more, TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.