Richard Cheng

Richard Cheng

Richard Cheng is the president of GameOn Technology, the industry-leading intelligent chat platform that powers authentic conversational experiences for some of the world’s largest and most popular brands, teams and content properties.

4 Things Retailers Can Learn From the Sports Industry’s Customer Engagement Experiences

Following months of decline, U.S. retail sales jumped 3 percent in January 2023. Despite this growth, things won’t come easy for retail brands that have struggled over the past few years. Rising prices tied to inflation and the seemingly endless promise of recession threaten to impede sustainable and predictable growth. This means retailers need to…