There are more retail channels available to consumers than ever before. From traditional in-store shopping to web, mobile and social media apps to hybrid shopping models (e.g., buy online, pick up in-store), retail’s reliance on technology has grown, expedited by the digital transformation of operations during the COVID-19 pandemic. Of course, technological innovations come with…
Rajiv Nayan
As retailers look to the future, they will need to re-examine how they can still provide an optimal in-store experience for customers while also taking pandemic-related factors into consideration. Automation and artificial intelligence (AI)- and machine learning (ML)-based technologies will play an increasingly larger role in facilitating this. For retailers across sectors, there’s a heightened…