Rajiv Nayan

Rajiv Nayan

With over two decades of experience in the IT industry, Rajiv is a passion-driven business executive who leads and delivers exceptional customer satisfaction and business outcomes. As the Vice President and General Manager at Digitate, he helps organizations leverage artificial intelligence and automation to optimize IT operations and business processes. He has a strong track record of growing and managing diverse industry verticals, including retail, CPG, logistics, travel, manufacturing, high-tech, and healthcare.

Omnichannel, E-Commerce

How AIOps is Keeping Retail Lights on Behind the Scenes

March 18, 2026 at 3:48 pm

When shopping online, customers expect everything to work seamlessly. There’s no room for friction like a pricing error, payment failure, or out-of-stock item masquerading as “in stock.” If anything goes wrong, online shoppers take their business elsewhere. That’s why e-commerce continuity is table stakes for retailers today, especially when high-profile events such as Cyber Monday…

E-Commerce

Data Observability at Scale Helps Drive Retail Transformation

May 10, 2023 at 7:08 pm

There are more retail channels available to consumers than ever before. From traditional in-store shopping to web, mobile and social media apps to hybrid shopping models (e.g., buy online, pick up in-store), retail’s reliance on technology has grown, expedited by the digital transformation of operations during the COVID-19 pandemic. Of course, technological innovations come with…