Rafael Lourenco

Rafael Lourenco
How Visa's New Chargeback Rules Will Help Merchants Fight E-Commerce Fraud

April 15 was a big day for American taxpayers and a big day for merchants and card issuers, too. That's the date when Visa rolled out its new worldwide dispute management process, Visa Claims Resolution (VCR). It's a major overhaul of the way Visa accepts, processes and tracks chargebacks, and it's been live in New…

How Small E-Tailers Can Thrive in the Age of Retail Consolidation

Do small and new online retailers have a chance to succeed anymore? Industry analysts say that 2017's parade of acquisitions by major retailers — Whole Foods by Amazon.com, Kate Spade by Coach, HSN by QVC, among others — are making it harder for smaller retailers to survive. How can SMB sellers compete with these players’ same-day…

4 Fraud Prevention Tips for the Holiday Season

The holiday shopping season is always a big gift to fraudsters, meanwhile retailers rarely get what's on their list — i.e. more revenue, fewer chargebacks and stronger customer relationships. Unfortunately, the holiday season fraud problem is growing year-over-year. There was a huge spike in e-commerce fraud between 2015 and last year — 33 percent, according…