Rafael Lourenco

Rafael Lourenco

Rafael Lourenco is Executive Vice President at ClearSale, a card-not-present fraud prevention operation that helps retailers increase sales and eliminate chargebacks before they happen. The company’s proprietary technology and in-house staff of seasoned analysts provide an end-to-end outsourced fraud detection solution for online retailers to achieve industry-high approval rates while virtually eliminating false positives. Follow on twitter at @ClearSaleUS or visit http://clear.sale/.

Why Manual Review is Key to Retailers’ Defense Against Fraud, Part 2

Manual fraud review isn’t as old-fashioned as you might think. It reduces false positives and customer churn. It also helps artificial intelligence-driven fraud-screening systems get smarter. Manual review can even work for merchants like digital content providers that need to make real-time order decisions. In part one of this series, I wrote about how manual…

Why Manual Review is Key to Retailers’ Defense Against Fraud, Part 1

Preventing fraud and chargebacks is a constant challenge for online sellers, especially as card-not-present (CNP) fraud costs keep rising. Fraud-detection technology is evolving fast to keep pace with e-commerce growth and the increasing sophistication of organized fraud attacks. However, one element of online fraud prevention still requires human expertise — manual review of orders flagged…

Do We Have Enough Data Scientists to Protect Against E-Commerce Fraud?

The biggest e-commerce challenge of 2019 may be balancing marketing and sales channel innovation with the need for increasingly sophisticated fraud prevention. This will be especially challenging because fraud protection, like many aspects of business today, requires experience and fluency in working with data, and there's a growing shortage of data scientists across the U.S.…

Beware of These 5 E-Commerce CNP Fraud Trends

E-commerce is booming, but so is card-not-present (CNP) fraud. In fact, CNP fraud is growing at 14 percent per year because fraudsters have become more sophisticated about leveraging all the stolen data that’s out there. While this isn’t great news for online merchants, knowledge is power. Here are five fraud trends every e-commerce seller needs…

Questions Every Merchant Should Ask Before Using Their E-Commerce Platform's Fraud Protection

As fraudsters continue to target online retailers, more e-commerce platforms are offering fraud protection to screen their merchants’ transactions. In some cases, these programs offer to cover the cost of completed fraud and handle chargeback disputes. But is platform-based protection all that merchants need to protect their revenue and maintain customer relationships in an environment…

How Visa's New Chargeback Rules Will Help Merchants Fight E-Commerce Fraud

April 15 was a big day for American taxpayers and a big day for merchants and card issuers, too. That's the date when Visa rolled out its new worldwide dispute management process, Visa Claims Resolution (VCR). It's a major overhaul of the way Visa accepts, processes and tracks chargebacks, and it's been live in New…

How Small E-Tailers Can Thrive in the Age of Retail Consolidation

Do small and new online retailers have a chance to succeed anymore? Industry analysts say that 2017's parade of acquisitions by major retailers — Whole Foods by Amazon.com, Kate Spade by Coach, HSN by QVC, among others — are making it harder for smaller retailers to survive. How can SMB sellers compete with these players’ same-day…

4 Fraud Prevention Tips for the Holiday Season

The holiday shopping season is always a big gift to fraudsters, meanwhile retailers rarely get what's on their list — i.e. more revenue, fewer chargebacks and stronger customer relationships. Unfortunately, the holiday season fraud problem is growing year-over-year. There was a huge spike in e-commerce fraud between 2015 and last year — 33 percent, according…