Pat Kachura

Unwanted and undeliverable mail benefits no one. For marketers, it’s an unnecessary expense; for consumers, it’s an aggravation; and for policymakers, it’s viewed as counter to environmental stewardship. The Direct Marketing Association (DMA) recently announced an ambitious public goal to significantly reduce unwanted and undeliverable mail. Its efforts hope to save one million tons of carbon dioxide in five years. Each organization in the direct marketing community can and should support this effort. Listed below are several tips you can implement to help. To clean your lists of unwanted mail: 1. Run your prospecting lists against the DMA’s Mail Preference Service monthly, or

Environmental activists are encouraging the demise of catalogs by promoting the notion that consumers should opt out of receiving them and encouraging lawmakers to put do-not-mail legislation on the books at the state and federal levels. Their justification and, therefore, talking points center on the allegation that catalogs are killing trees, overwhelming landfills and wasting paper. It’s time to aggressively counter their charges. We’re calling on all catalogers to step up and publicly declare that they’re responsible environmental stewards. The catalog/multichannel community can’t sit by and let the success of one of the most beloved methods of direct marketing be tarnished by emotional

It’s been nearly 10 years since the Direct Marketing Association (DMA) began requiring all members to follow its Privacy Promise. In 1998, faced with mounting concerns from legislators, advocates and consumers, we unveiled this self-regulatory initiative and aggressively enforced it. Since then, we’ve seen regulators and legislators impose restrictions affecting certain direct marketing sectors, specifically teleservices, health care and financial services, as well as those who market to children or adults online. But the self-regulation put in place years ago has served the mailing industry well. Now it’s time to take that to the next level. At the beginning of my lengthy career in

A recent Direct Marketing Association (DMA) survey on multichannel marketing in the catalog industry shows that all catalogers use both their catalogs and Web sites to generate sales. Nearly nine out of 10 also use e-mails to reach customers. E-mail provides them with an easy method for order confirmation, shipping notices and customer service follow-up. But are you sure your e-mails are making it into customers’ inboxes? Is your brand protected from criminals who send fake e-mails in your name and use your company’s good reputation to defraud consumers? Strides Made, But Problems Persist While enormous strides have been made in recent years to combat the

One of the important parts of my job, leading the Direct Marketing Association’s ethics and consumer affairs activities, is hearing reactions to the practices of individual companies — and the direct marketing community in general — directly from consumers. These real world anecdotes allow us at the DMA to identify emerging concerns and issues that we can help you address and solve. Lately we’ve noticed a new trend that most catalogers need to address: how consumers exercise their privacy choices in a world of co-op databases. The usual scenario: Someone calls a company and asks to be removed from its mailing list,